Returns

This Agreement was last modified on 26th March 2019.

Once the product has been received, please check whether the package is damaged or whether the products in the package are intact. If you find any problems with the goods, you can call us through our hotline 0743777000 to be advised on the way forward.

1. What are the return conditions?

From the day after the customer’s order status is completed (Delivery is made), the customer has 7 days to make the return request from the day the item was delivered. After 7 days returns will not be processed.

2. How do I Initiate a return?

Customer will contact the support team via chat on Kensoko.com, you can chat with us or call us through our hotline 0743777000. You will need to provide the product name, location of customer and date the product was received.

3. How do I return a product?

After placing a return request, Items will be collected within 48 hours. The client can either make an appointment for a pick-up service in their delivery location or drop it off at our pickup station, Bihi Towers 6th floor.

4. Will I be charged for the returned items?

You will not be charged unless it’s a change of mind on the product. All other conditions, there will be no charges.

5. How long will it take before returned items are delivered back to me?

We will complete the return process within 1-5 working days from the time you return the product.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site.